Tailored to Fit Your Needs
Franklin will assist your organization in developing customized and practical job-specific courses to meet your training needs. Quality content is provided based on your requirements for different employee groups and prospective managers, as well as new and experienced management.
Custom Course Design
Through CCE, you will create an effective and efficient training system that fits your organization. Franklin will work with you to develop workshops that reflect the mission, strategy, culture, and processes within your organization. We will integrate practical case examples, scenarios, forms, and procedures that your employees and managers deal with daily.
All CCE course offerings can be customized to accommodate specific workplace rules and include Continuing Education Units (CEUs). Each participant will receive a certificate of completion once the course objectives are successfully satisfied, and customized certificates are supplied to fit organizational needs.
Customized Course Topics
These are just some of the popular courses we tailor for our customers. Click the titles for a brief description.
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Often the best developmental and performance feedback comes not only from an employee's manager but from colleagues inside and outside an organization. That's why 360° feedback reviews are increasingly recognized as vital tools in any high-quality, balanced, professional development program. In this workshop, participants will learn how to plan and implement a successful 360° feedback process within their organization.
To become a successful auditor, a strong base of knowledge and an understanding of basic auditing skills are essential. In this workshop, new auditors, as well as non-auditors with internal control responsibilities, can learn the ins and outs of an audit from beginning to end. You will gain a foundation of knowledge to properly prepare for and conduct a successful audit using preliminary surveys and evidence-gathering techniques. A basic understanding of the roles of risks and internal controls in auditing will also be stressed, along with interpersonal and team-building skills.
The best organizations do not simply assume that their products or services are better than those of their competitors. Truly effective organizations take time to benchmark or compare their processes, practices, products, and services against the best competition. In this workshop, you will learn how to design and implement a highly effective benchmarking process in your organization.
Managers are frequently confronted with challenges that require them to be change agents or internal consultants for change efforts. This workshop will help you learn the conditions required for effective change and how to overcome resistance to implementing and supporting change initiatives.
Organizational change is not a single point in time, but an unending journey. Effective managers understand how to assess the need for change, involve others in the change process, and lead others through the inevitable challenges that occur.
Coaching and Mentoring
Effective leaders do not sit back and hope their employees develop the skills and knowledge they need to succeed. Instead, they proactively serve as coaches and mentors to encourage employee growth and development. In this workshop, you will learn the skills needed to serve as an effective coach and mentor to others.
Many have heard the term "job competency" without understanding the critical value well defined competencies play in organizational success. Identifying job competencies is an important step in ensuring the proper selection of employees, providing appropriate training and development, managing employee performance, and creating succession plans.
Creative Problem Solving
Most organizations have plenty of problems and an equal number of opportunities to solve those problems productively. In this engaging workshop, you will learn how to identify opportunities for improvement and work synergistically with others to develop creative solutions.
Customer Relationship Management
Smart employees recognize that it is a key aspect of their job to ensure that internal and external customers feel informed, needed, and appreciated. In this workshop, you will learn how to introduce a customer relationship management program that will significantly enhance how your internal and external customers perceive the value of your products and services.
Everyone is a salesperson! Did you ever need to convince an employer to hire you? Have you tried to convince your boss about a change you wanted to make? The same principles that you use to be successful in these situations are the techniques that highly successful sales people use every day. The techniques you use to sell to different types of people need to fit their personality type. In this workshop, you will learn how to build rapport, discover customer needs, promote product and service features and benefits, as well as develop an action plan for applying relationship management principles to increase sales.
Delegation and Influence
How do you influence people who may or may not work for you to get the results you need? Whether you're dealing with colleagues, employees, or senior management, the ability to win respect, influence people, and cultivate cooperation is absolutely essential to your professional success.
Employee absenteeism negatively impacts the entire organization in terms of productivity, morale and customer satisfaction. In this workshop, you will learn how to identify various causes of absenteeism, determine whether absenteeism is an anecdotal or systemic issue, and formulate action steps to address it.
Skilled managers make the time and effort to understand what inspires their employees and use both intrinsic and extrinsic rewards to maximize that drive. This workshop will introduce you to models for motivation, as well as provide tips for diagnosing and resolving motivational issues.
Employee Recruitment and Retention
Employee selection is the most important issue in business: the wrong hiring decision leads to a substantial waste of time and money on recruitment, training, and benefits. This workshop will take you step-by-step through the employee selection process from recruitment through hiring, with practical advice for improving your interviewing skills and more.
An effective business enterprise is composed of a number of important core components such as the overall business environment, company vision, mission and values, business processes, people, quality of products or services, internal communication and factors influencing change. It is important for leaders, managers and employees to understand the interdependency of these components and how they make the business a dynamic entity if the organization is to succeed.
The ability to facilitate meetings, as well as team and group efforts, is a key skill that will encourage your colleagues to view you as one who can achieve results through others. In this workshop, you will learn how to ensure full participation by others and how to implement your new skills back on the job.
Getting Results with Emotional Intelligence
Engaging people in productive change, resolving conflicts, and building a culture of trust are all situations that require emotional intelligence. In this workshop, you will gain key insights about how you can enhance your ability to lead and influence others while improving decision-making, interpersonal relationships and job effectiveness – ultimately strengthening your working environment.
Your employees do not work in isolation, but rather with each other to develop products, conceptualize new ways of accomplishing work, solve problems, and serve customers. This workshop will provide practical skills for enhancing group effectiveness and cohesion.
Handling Customer Complaints
Dissatisfied customers tell at least 10 other people about their poor service experience. In this workshop, you will explore some of the most common customer complaints and develop the skills needed to resolve complaints effectively.
Human Resources Management
The role of HR is critical in any organization. It's even more important in these competitive, economically challenging times when businesses and their employees can be impacted in profound and significant ways. In this workshop, you will learn the essentials of HR management functions and gain the confidence and know-how you need to succeed.
Most organizations train managers and employees in on-the-job skills, but overlook vital "soft" skills training. This workshop will give you the kind of ROI needed to improve communication skills that dramatically improve morale, teamwork, productivity, employee retention, customer relations, and your bottom line.
Some of the most important decisions made on behalf of an organization involve recruiting new employees. Making the wrong hiring decision is a mistake that can have serious and long-term consequences for any work team or organization. This workshop will provide you with the knowledge and skills you need to identify, hire, and retain the best talent for your organization.
Job analysis is an important function for any manager and a vital role for all human resources professionals. In this workshop, you will learn how to document the requirements of a job and the work performed and help ensure that jobs are accurately described, performance appraisals are appropriately conducted, the right people are selected for and promoted within jobs, and employees are accurately compensated.
A key element of job satisfaction is that employees feel that their work not only meets the needs of the organization, but is a good fit with their own personal skills and interests. In this workshop, you will learn how to create greater opportunities for individual achievement and recognition by designing jobs to increase a variety of work tasks completed, responsibility, accountability, greater worker autonomy, and increased task identity.
Leadership & Delegation
Leaders are those who influence others to enact change, embrace improvement, and achieve inspiring goals. Delegation has always been an essential competency for leaders and managers. In today's leaner, more productive workplace, the ability to delegate effectively is now a survival skill for organizational success. This workshop will help you take a new look at an old skill and help you understand what delegating really involves and learn to make confident delegating choices.
Leadership & Influence
How do you influence people you don't supervise directly to get the results you need? Whether you're dealing with your colleagues, employees or senior management, the ability to win respect, influence people, and cultivate cooperation is essential to your professional success. The ability to adapt quickly and work with others to achieve desired results is crucial – especially when you don't have the authority to command their cooperation. In this workshop you will learn the key elements of influencing others when there is lack of authority: personal power, persuasion, and negotiation.
Great managers help others see what can be accomplished and provide the spark, inspiration, and direction needed to help them get there. In this workshop, you will study and learn to apply various leadership models that will help you influence others to move in new and more productive directions.
Leading Effective Meetings
As a manager, you spend a very large portion of your time in meetings and not surprisingly, employees report that poorly run meetings are a great waste of time. In this workshop, you will learn how to plan and conduct efficient meetings that get great results.
Great managers are skilled at recognizing and diagnosing conflict situations and resolving them in productive ways. In this workshop, you will learn effective strategies for negotiation mediation and achieving win-win outcomes in situations of conflict.
Managing Organizational Improvement
The pace of change in organizations today is escalating rapidly, including changes in technology, products, services, working relationships, and a growing need for new knowledge and skills in the workplace. In this workshop you will learn about key issues and dynamics that shape an organization and how to influence positive change.
You are always marketing your personal skills in addition to the services or products of your work unit or organization. In this workshop, you will learn the fundamentals of successful marketing and develop the skills and techniques necessary to help your company develop a marketing orientation that enhances your bottom line.
Whether it's allocating resources for a project, funding a new initiative, defining the terms of a contract or sales agreement, or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. In this workshop you will learn a step-by-step guide to effective negotiation.
Organizational Behavior is the study and application of knowledge about how people, individuals, and groups act in organizations. This workshop defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Participants will also learn about groups and teams, as well as how decision-making processes, communication styles, organizational structure, and culture influence employee morale and organizational productivity.
The culture of an organization is the full set of values that helps its employees understand which actions are desired to move the organization forward in its pursuit of excellence. Understanding how to influence the culture of an organization is a critical skill for any leader as culture has a profound impact on the success of current and future change initiatives.
An organization is a collection of interdependent individuals working toward common goals and whose relationships are critical for achieving short- and long-term organizational success. Effective leaders and managers understand how span of control, administrative hierarchy, vision of labor and the organizational chart can be of great benefit to employees in achieving their work objectives.
The best managers find good people to work with, evaluate their performances, and provide frequent feedback. This workshop will help you understand how to select the best employees, appraise their performance, provide timely and appropriate feedback, and coach followers to continually improve.
During any work day, we are often faced with disruptions and distractions that reduce our personal productivity. In this workshop, you will learn how to define major obstacles to productivity and take practical steps to improve on-the-job effectiveness and efficiency.
The ability to communicate clearly and to gain support and understanding is a critical skill for any employee in today's busy work environment. By attending this workshop, you will learn the fundamental skills you need to project a professional image and convey your ideas and thoughts in an effective manner.
The ability to plan and implement projects is a skill that any employee is expected to possess in today's competitive workplace. In this workshop, you will learn how to plan and implement a project successfully and do so in a manner that encourages the support and involvement of others.
It is not enough to develop great products or offer good services – you need to be continually improving those products and services. In this workshop, you will learn the importance of an effective quality management process and techniques for ensuring ongoing quality effectiveness.
Recruitment & Selection
Increased globalization coupled with rapid technological developments has shaped how we recruit and select candidates today. As the workforce continues to mobilize, organizations need to find innovative ways to both source and retain staff. From improving the effectiveness of recruiting practices to ensuring the reliability and validity of the selection process, this workshop will allow you to enhance organizational personnel goals.
Selling Professional Services
Whether you are selling your services and expertise within a company or promoting products and services to customers outside your organization, you need to understand how to sell. This workshop will provide you with the skills and knowledge you need to ensure that your personal skills, products, and services are held in high esteem by your internal or external customers.
Strategic Decision Making
When under pressure, it is easy to make quick decisions that are not aligned with and/or that directly contradict longer term goals and strategies. This workshop will help you learn how to assess your strategic plan, make decisions that are tactically and strategically aligned with that plan, and discover how to effectively use a step-by-step process to achieve greater results.
Learn to develop a strategic plan that directly supports your company's goals. This workshop is designed to combine proven-by-practice strategic management methods with new insights and ideas. You will gain valuable skills and insights to effectively address your strategic concerns in light of the evolving economic and business challenges, and gain a wider perspective of management practice through interactive breakout sessions, practice exercises, and case applications.
Strategic Management & Measurement
It is one thing to have a strategic plan and another to know whether you are actually making progress. Nowadays, there's no time or money for strategies that never get off the ground. This workshop will help you understand not only the value of an effective strategy, but also how to measure whether you are making progress.
Strategy, Leadership & Culture
Effective organizations are frequently a harmonious blend of effective long-term strategy, leadership and a culture that brings out the best in all employees. In this workshop, you will learn the characteristics of an effective organization, the role culture plays in driving long-term organizational success, and how leaders bring synergy and focus to the strategic effort.
Positive stress can motivate us to plan ahead and to accomplish worthy goals, but too much can cause a wide variety of problems. In this workshop, you will learn the cost of stress on individuals and the organization and develop practical methods for reducing stress in your life and on the job.
In an increasingly diverse workplace, more projects and initiatives are being accomplished by teams. This workshop will help you understand the basic requirements for creating high performance teams as well as how to serve as a productive team member or team leader.
Technical Report Writing
Communicating verbally is a critical skill for any successful employee, but it is also critical to be able to express oneself well in written terms. In this workshop, you will learn how to enhance your understanding of the technical writing process. You will also develop your personal skills in developing reports and other documents that are clear, concise, and easy to understand.
Every successful business utilizes telesales to generate leads and convert them to sales. In this workshop you will learn not only how to "fish for a day, but to fish for a lifetime" by learning how to get the right prospects, understand their needs and interests, and develop sales that drive your personal and organizational success.
The Customer-Driven Organization
Many organizations claim to be customer-focused or customer-centered, but not all conform to the criteria that define a truly customer-driven organization. In this workshop, you will learn what characterizes a customer-centric organization and learn how to improve their work processes and procedures to ensure the best possible service to customers.
The Excellent Organization
All organizations strive to be different and more effective than their competitors. However, very few truly understand the qualities that define exceptional organizational performance. In this workshop, you will learn what organizational leaders and managers should understand the factors that will ensure their competitive advantage in today's dynamic marketplace.
The New Manager
One of the more difficult transitions for any employee to make is moving from an individual contributor to one of managing the work of others. Without effective preparation, a fully capable management prospect can struggle and fail in this important role. This workshop is designed to help prospective and new managers transition smoothly and successfully into their first role as a manager or supervisor.
The Work Organization
An organization is a collection of interdependent individuals working toward common goals and whose relationships are influenced by both internal and external factors. It is important for supervisors and managers to understand the factors that influence work inside an organization, the nature of the business itself and its place in the product life-cycle, and the forces that influence its competitive advantage or challenges with other organizations.
In today's busy workplace it is important to manage one's time effectively and efficiently. In this workshop, you will learn how to identify major barriers to effective time management, plan your time more strategically, and measure improvements in results.
Training Needs Analysis
Almost all employees will have the experience of needing to take some form of training and development at some point in their professional career. A training needs analysis is an important step in determining what training is needed, who needs to be trained and to what level of competence does the training need to be offered. The ability to plan and conduct an effective training needs analysis is a key skill for all human resource professionals and those who aspire to management and supervisory roles.